Terms & conditions of use
1. Scope
These terms apply to all bookings made through Giro Tours' website, sales channels or representatives.
2. Bookings
- All bookings are subject to availability.
- Confirmation is issued after payment or deposit (as applicable).
3. Prices
- Prices are per person unless stated otherwise.
- Prices may change due to taxes, fuel surcharges or supplier adjustments.
4. Payments
- Full or partial payment is required as specified.
- Secure payment methods apply.
5. Cancellations
- Cancellation policies vary by product.
- Applicable cancellation fees will be communicated before and with confirmation.
6. Changes
- Amendments are subject to availability and may incur additional costs.
7. Liability
Giro Tours acts as an organizer or intermediary depending on the service and cannot be held responsible for force majeure events.
8. Insurance
- Travel insurance is strongly recommended for all customers.
- All products and services we provide are insured.
9. Governing law
All disputes are governed by Egyptian law.
Refund policy
Refunds depend on the type of service booked and the applicable cancellation conditions disclosed before booking confirmation.
- Refunds are processed to the original payment method where possible.
- Bank and payment gateway charges are non-refundable.
- Refund timelines may range from 7 to 30 working days, depending on suppliers and payment providers.
Non-refundable services (such as special offers, flash sales or promotional rates) will be clearly indicated before booking.
Cancellation policy
Cancellation conditions vary by product and supplier and will always be communicated before booking confirmation.
Typical guidelines
- Accommodation: based on the hotel's policy.
- Excursions and activities: 24 to 72 hours before the service. Excursions that include a flight in the itinerary are subject to the airline's cancellation policy, which will be highlighted on confirmation.
- Live-aboard and diving packages: strict cancellation schedules apply.
- No-shows: charged 100%.
All cancellations must be submitted in writing by email or through the customer account area (if applicable).
Package travel & linked travel arrangements
A. Package travel
Where Giro Tours combines two or more travel services(for example accommodation + transfer, or accommodation + excursion) into a single booking, this may constitute a package travel arrangement under EU Directive (EU) 2015/2302.
In such cases Giro Tours acts as the organizer, and customers are entitled to:
- Clear pre-contractual information
- Assistance in case of difficulties
- Refunds or alternative arrangements in case of major changes
- Insolvency protection (where applicable)
B. Linked travel arrangements (LTA)
Where customers book multiple travel services separately but within a connected booking process, this may constitute a linked travel arrangement (LTA). In this case:
- Giro Tours acts as an intermediary.
- Each service provider remains responsible for their own service.
- Customer rights differ from full package travel protections.
Customers will be clearly informed when a booking qualifies as a package or an LTA.
Force majeure
Giro Tours shall not be liable for failure or delay in the performance of obligations caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- War or political unrest
- Epidemics or pandemics
- Governmental restrictions
- Airline or supplier insolvency
Changes & price adjustments
Giro Tours reserves the right to adjust prices in case of:
- Fuel surcharges
- Tax changes
- Exchange rate fluctuations
Customers will be informed of any significant changes before travel.
Governing law & jurisdiction
Unless otherwise stated, bookings with Giro Tours (B2C) are governed by Egyptian law, without prejudice to mandatory consumer protection rights under EU law where applicable.
Privacy policy
This privacy policy explains how Giro Tours ("we", "us", "our") collects, uses, stores and protects personal data when you use our websites and services or communicate with us. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
1. Who we are
Data controller: Giro Group, for Giro Tours (licensed DMC, B2C destination management and travel services), registered and operating in the Arab Republic of Egypt. Office: B1 Viva Mall, Peace Road, Sharm El Sheikh, Egypt.
For any privacy-related inquiries, please contact privacy@giro-tours.com.
2. What personal data we collect
Depending on your interaction with us, we may collect:
A. Personal identification data
- Name
- Email address
- Phone number
- Nationality
- Language preference
B. Booking and travel data
- Travel dates
- Destination preferences
- Passenger details (where required for bookings)
- Payment confirmation references (no full card details are stored)
C. Technical and usage data
- IP address
- Browser type
- Device information
- Website usage behaviour (via cookies)
3. How we use your data
- To process and manage bookings and requests
- To communicate confirmations, updates and service information
- To provide customer support
- To improve our website and services
- To comply with legal and regulatory obligations
- For marketing communications (only with consent, where required)
4. Legal basis for processing (GDPR)
We process personal data based on one or more of the following legal grounds:
- Performance of a contract
- Legitimate business interest
- Legal obligation
- User consent (for marketing and cookies)
5. Data sharing and disclosure
We may share personal data with:
- Hotels, airlines, transport providers and activity suppliers (only as necessary to deliver services)
- Technology providers (booking systems, CRM, payment gateways)
- Authorities, where required by law
We do not sell personal data to third parties.
6. International data transfers
As an international travel business, your data may be processed or stored outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
7. Data retention
We retain personal data only for as long as necessary to:
- Fulfil contractual obligations
- Meet legal, accounting and regulatory requirements
- Resolve disputes
8. Your rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
Requests can be sent to privacy@giro-tours.com.
9. Data security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss or misuse.
10. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
Cookie policy
This cookie policy explains how Giro Tours uses cookies and similar technologies on our websites.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience and provide analytical insights.
2. Types of cookies we use
A. Strictly necessary cookies. These cookies are essential for website functionality, security and booking processes. They cannot be disabled.
B. Performance and analytics cookies. These cookies help us understand how visitors use our website, which pages perform best and how we can improve the user experience. Example: Google Analytics (anonymized data).
C. Functional cookies. These cookies remember language preferences, region and previously selected options.
D. Marketing cookies (where applicable). Used to deliver relevant offers and measure the effectiveness of marketing campaigns. These cookies are used only with consent, where required by law.
3. Cookie consent
When you first visit our website, you will see a cookie banner allowing you to accept all cookies, reject non-essential cookies or customize your preferences. You may change your cookie settings at any time through your browser.
4. How to control cookies
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
5. Third-party cookies
Some cookies may be placed by third-party services integrated into our website (for example analytics tools and payment gateways). These providers have their own privacy policies.
6. Updates to this policy
We may update this cookie policy periodically. Any changes will be published on our website.